Frequently Asked Questions

Please check these FAQ's before calling to see if your question has already been answered:

Looking for return and exchange policy? Click here

1. What if I get the dress and it doesn't fit?
2. Do your dress sizes run big or small?
3. How do I measure my child?
4. What if I do not have a soft tape measure?
5. What happens if I measure and my girl looks to be fitting in a much smaller or bigger dress than she normally wears?
6. So if I order today, when should I expect for my order to arrive?
7. Do you have swatches of your dresses?
8. Are your dresses floor length or tea-length?
9. What color is your ivory?
10. Can the flowers be taken off of the waist of the dresses so that I can place my own sash on top?
11. Is there any room in the seams of the dresses to be let out if needed?
12. Do you have a store that I can pick up my order?
13. Can you send me a catalogue?
14. Where are the dresses made?
15. Do you require someone to sign for the package?
16. Do you wholesale or offer discounts?
17. Can I order on-line or can I order it over the phone?
18. What types of payments do you accept?
19. How can you offer lower prices than the wedding stores?
20. Can you create a dress in another color, if I send you the material?
21. Do you ship out of the country?
22. How can I track the status of my order?
23. My wedding is tomorrow! Can you get me a dress?
24. Do I need a petticoat/ crinoline or slip with the dresses that you sell?
25. Do you offer plus size dresses?
26. How do I care for my dress?
27. How long before my wedding should I order?

---

1. What if I get the dress and it doesn't fit?

You should contact our company the day that you receive the dress at csr@flowergirldressforless.com or call us at 1-818-610-1188. Remember, all dresses received on a Friday or Saturday via air, cannot be returned.

2. Do your dress sizes run big or small?

To avoid exchanges, please take a few minutes to measure the child that you are purchasing for and compare them to our garment measurements provided for each dress. Please do not assume that just because the child wears a size 6, then any size 6 dress will fit. While sometimes this is true, you always have to look closely at the proportions of a child's body in comparison to the garment measurements. We are happy to assist any sizing questions that you may have.

3. How do I measure my child?

You will want to measure her (bare-skinned) with a smooth tape measure and obtain the chest, waist and top of the shoulder to floor. Take the tape measure under her arms and go directly over the bust line. Get an actual measurement- do not place your finger or give an inch- you will want exactly what she is in inches. For the waist, you will want to go around her with the measuring tape right at the belly button. Some children have a slight pooch belly, so you will want to measure the widest point of where it sticks out. Most of our dresses should fall mid-calf to ankle so looking at the length measurement is important. You always have to consider the length measurements of the garment is from the top shoulder seam to the hem line- so that is where you will want to measure from. You will take the tape measure all the way down the front of her and see where it falls on the leg ...should be mid-calf to ankle for a ballerina length.

4. What if I do not have a soft tape measure?

Very simple! You can take a piece of string, belt, or robe sash and then lay that down on a regular construction tape measure or yard stick.

5. What happens if I measure and my girl looks to be fitting in a much smaller or bigger dress than she normally wears?

You always have to start with the length measurements first. You can always take in a top of a dress, but if you do not have the length sitting correctly, then you may get a dress that fits, but looks funny as the waist will not fall in proportions to the child's body. For example, you cannot place a petite and tall 7 year old in a size 3 dress just because her upper body is small- you have to imagine that the waist and armholes will ride too high on the body. If you find that your child exceeds or is the same as the garment chest or waist measurement, please go up in size as the dress will not zip.

6. So if I order today, when should I expect for my order to arrive?

If an order is placed in before 10am PST (Monday-Thursday), then it will process the same day and ship the next day. Orders arrive within 5 business days or less from the date of shipping (not including the day of shipping). Orders placed in Friday- Sunday ship on Tuesday, so 5 business days after that. Please allow yourself enough time to have a stress-free experience. We require to be notified if an order is less than 8 business days away. Please keep in mind that UPS does not deliver on the weekends. There are a few dresses on our site that have to be special ordered and require a longer processing- we will email you if this is required of your order.

7. Do you have swatches of your dresses?

Yes, we do have many small samples of fabric or petals. You may mail your request along with a postage paid envelope and we will be gladly mail back the samples to you. Not all of our dresses have swatches available, so please email us csr@flowergirldressforless.com to check availability before you mail your request.

8 . Are your dresses floor length or tea-length?

Most are meant to be worm mid-calf to ankle, and we do have some that are longer than that length- you will want to follow the pictures and size charts we are giving you.

9 . What color is your ivory?

All of our ivory dresses are in the bridal family of ivory. Be careful of pageant types of dresses out there that are the darker, yellowed ivory. All of our dresses would be considered candlelight ivory or soft ivory in the bridal market.

10. Can the flowers be taken off of the waist of the dresses so that I can place my own sash on top?

Please read all descriptions of dresses to see what is specifically mentioned about flowers being pin-off or easily removable. Descriptions that read- attached, can usually be detached from the dresses, however, you may want to place something on top of what you have removed. We will be happy to answer any specific questions on any of our dresses.

11. Is there any room in the seams of the dresses to be let out if needed?

Most all of the dresses have 1/4 inch which is surged into the side seams, however, please do not purchase a dress that is the same size or smaller than your child. It will lead to unnecessary disappointments for our most important customer-your child.

12. Do you have a store that I can pick up my order?

We do not have a local store open to the public.

13. Can you send me a catalogue?

We maintain all of our pictures online. However, if there is something that you need to see more of, feel free to email us.

14. Where are the dresses made?

About 97% of our dresses are made in the US.

15. Do you require someone to sign for the package?

No, we do not require a signature unless you contact us to let us know before shipping. However, UPS does reserve the right to obtain one if they feel that they are not able to leave the package secured (i.e.: dog, rain, close proximity to alot of foot traffic).

16. Do you wholesale or offer discounts?

You would need to contact us directly with specifics of orders. We do not discount any multiple dress order on any dresses less that $49.99.

17. Can I order on-line or can I order it over the phone?

You are welcome to place over the phone, however, we will still require all information as our online credit card processing center.

18. What types of payments do you accept?

We accept Visa, Master card, and American Express and ATM debit cards and Paypal. You may also send us a Money Order. We also accept checks through our preferred partner Paypal.com. Paypal.com is an online payment service that's fast easy and free and best of all- takes minutes to complete the transaction.

19. How can you offer lower prices than the wedding stores?

Our company negotiates factory direct pricing and maintains only an Internet and warehouse for our inventory. We have no large overheads that we have to pass on to our customers, so its saves you money. We are constantly searching out vendors and negotiating special pricing to pass on to our customers.

20. Can you create a dress in another color, if I send you the material- or can I buy fabric?

Though we have resources to create a dress for you, we cannot be responsible for fabrics and measurements that are involved with a custom dress. We will, however work with you in any way we can to find a dress that matches your color choice. There hasn't been a color yet that we cannot match. The manufacturers will not sell their fabric directly to us or the public.

21. Do you ship out of the country?

Yes, you may email us or place your order through our site-We ship all international orders through GEM (Global Express Mail) which arrives to most countries within 5- 7 business days. Shipping ranges between $35.00-$45.00 USD for a box weighing up to 10 pounds-please use our shipping calculator at the top left hand corner of the site to calculate shipping before ordering.

22. How can I track the status of my order?

You will receive an email confirmation of your UPS tracking number emailed to the email account that you used to place the order on the night that we ship your box. If you have spam blockers or filters- it may hit one of those files. It will be directly from ups.com so please check this before contacting us for status.

23. My wedding is tomorrow! Can you get me a dress?

Yes and no. Yes, we can get the dress if it is available. Rush charges of $20.00 do apply to all orders being shipped the same day. Rush charges are charged only because our staff has to make an unscheduled arrangement with our shippers to send the items.

Please Note: All orders that need to go out on RUSH must be called in by 10 am PST to go out that same day.

24. Do I need a petticoat/ crinoline or slip with the dresses that you sell- and how do I make the dress poufy?

About 99% of our dresses all have additional crinoline built into the second layer of the dress. You may choose to leave it as it or separate the netting to "pouf" it out. All of our dresses are fully lined so there is no itchy scratchy on your child's body. You will separate it in your hand and pull it apart and scrunch it like you are rolling something in your hand. For single layer crinolines we always roll it up and scrunch it. The more that you play with the crinoline, the poufy the dress will become.

25. Do you offer plus size dresses?
Yes, many of our styles go all the way to a 18 size. Our staff can also assist you in determining which style works best for individual body types.

26. How do I care for my dress?
If desired, we recommend that you set your iron on a heat of level 1 for any tulle netting (usually outside layers), mirror or crystal organza, level 2 and for any satin level 3-4. You are the best one to judge your iron, however, take your time when doing so and the dress will be crisp and wonderful! Any attempt at doing it quick will result in a hole or burn on the dress. For cleaning we advise "Dry clean only". Please do not try to hand wash these items, we all know, it never looks the same and they will shrink and warp. Be kind to the dress and have them professionally dry cleaned so they will last for future wearing's.

27. How long before my wedding should I order?
We recommend that if you find a dress that you have your heart set on, to contact us to check the availability of it for your future date. Most children will not drastically change within a month or so. However, if you measure your girl and you figure you will be doing alterations regardless of how far out in advance, then go ahead and get it off of your list. Keep in mind that Easter- Summer dresses sell very quickly- so don't wait too long!