During the month of December, the post office is unable to guarantee arrival of boxes in 2-3 days due to the heavy volume of packages being shipped. If you need to ensure the package arrives in a specific time frame, we are requiring UPS Air to be selected during checkout, or to contact us prior to ordering.
When you choose Flowergirldressforless.com, we are confident you will love your purchase. However, we understand that things happen, and if for any reason you are not 100% satisfied with your purchase we will happily provide you with a fast and friendly return or exchange. If you decide to exchange or return your item, please consider the following:
Because your satisfaction is our number one priority, we offer a fast exchange policy wherein you can exchange your item for a new size, style or color within 20 days of your purchase. If you would like to learn more about our exchange policy, please contact our customer service department who will happily assist you with a one time courtesy exchange.
To request a Return Authorization (RA) number, please contact us using our online customer service center at http://support.flowergirldressforless.com within 20 days of receiving the merchandise. You will receive an RA# (Return Authorization number) within 24 hours M-F and if submitted over a weekend, the response will be sent the following business day. Do not ship the package back without a valid RA number. If the request is submitted after 30 days of receiving the order, the request will be denied.
If for any reason you are not satisfied with the item you received from us, please consider our list of refund eligible merchandise. If or when you decide you’d like to receive a refund, you will be responsible for all shipping costs. Additionally, any item that is shipped to our warehouse and received by us after 30 days of delivery to you, is not eligible for a refund. However, we do not charge restocking fees which makes the process a bit easier on everyone. If you would like to request a refund, please consider the following guidelines for doing so.
If you qualified for and received free shipping on your original order and your returns now lowers that total to below the free shipping threshold, $10 will be deducted from the total refund amount. This amount is kept to cover our shipping costs. For example, let's assume that your original order subtotal was $90 and your received free shipping during our "Free shipping on all orders over $80" promotion. You return $20 worth of merchandise and that brings your original order total to $70 which would have not qualified for the promotion. In this case, we would deduct $10 from the total refund amount to cover shipping costs. If you used a coupon/discount and the return lowers your total under the promotion to receive the coupon/discount, the discount will be deducted from the refunded item. For example- you purchase $135.00 worth of products, and receive 10% off the order and return a $20.00 item off that order, your refund would be the $20.00 item less $13.50 discount that was received. If you used a coupon that required you to purchase a certain amount and your refunded item is under that, the coupon discount amount would be deducted from the refunded item.
Our eligibility for Exchanged/Refunded merchandise follows these guidelines:
Refusals: In the event that an incorrect address is given to us for shipping or if you refuse the delivery upon receiving it, the original shipping charges in addition to the shipping charges to us will be deducted from the credit amount. All other policies will also apply in the event of a refusal.
Cancellations: When you shop with us using your credit card, your account will be charged automatically in order to obtain approval. Our orders are processed as soon as we receive the approval from your credit card company. Once the process is initiated we consider the order complete. However, should you wish to cancel your order after receiving confirmation from us, you will be charged 15% of the cost of your total purchase to cover credit card processing fees and other charges we incur. In order to avoid being charged the 15% fee, please make sure that you are ready to order and are 100% decided on the item upon entering your credit card information. This will save you time and money as we do not waive these hard costs.
Our incredible merchandise selection is offered at the guaranteed lowest prices available, and in order to maintain our competitive pricing we have implemented the aforementioned return and exchange policies. Not only does this protect our company, but more importantly it protects you and your pocket book. We urge all of our customers to thoroughly inspect and read through each of our product descriptions prior to placing an order to ensure that their item meets their expectations. When you follow our guidelines and purchase the right item you help make our store the best it can possibly be. We thank you for taking the time to read through our policies and are here to answer any questions you may have.
Flower Girl Dress For Less reserves the right to cancel any order that contains inaccuracies or errors due to technical issues or user errors.