Testimonials | Page 4

This dress had been back-ordered and I was a little apprehensive as I did not have a back up. Shani made sure to keep in contact with me through the process. I also appreciated the precise measurements for this specific dress on the table that was listed. My daughter usually fits into a size 8 with no problems, but I ordered a size larger as per the description, and the size 10 was perfect with plenty of room, but not too loose.

This is an email I just sent to your Customer Service Department:

Hi Shani,

I just received this dress for my daughter and I am totally overwhelmed! She looks fantastic and the fit and dress measurements were perfect! Thank you so much for your help in ensuring this dress arrive within my specific time-frame. I still can’t believe the quality of the dress for the price. I have already recommended Flowergirldressforless.com to many of my friends! Your company is outstanding! Please feel free to use my email and name for your promotions.

Thank you

Viola Danciak

Good Afternoon Belinda,

I am writing you in regards to your customer service representative, Lyndi W. My customer order number is 305344. I ordered a veil, gloves and necklace for my daughter’s 1st Communion. Unfortunately Flower Girl Dress for Less was out of the necklace and earring set that I ordered. Lyndi attempted to contact me by phone and when she received my voice mail, she followed up with an email. She offered assisting me with another choice for my daughter and also requested the date of the event to make sure I had everything I needed in time. I found a substitution and sent the information to Lyndi. She understood that it was not urgent, but that I did not want to lose the veil. Lyndi quickly placed my new order and sent the items for shipping in a timely manner.

Her email communications were courteous and professional. I am a supervisor and have over 15 years experience in the customer service industry. Due to this background, I have a very high standard for customer service and feel that it is very important to recognize a customer service representative when I encounter someone who exceeded my standards. I can not tell you how much I appreciated her communications and timely shipping. If you have an employee recognition program, please recognize Lyndi for delivering best in class customer service. I’m assuming she is out of California. If she was closer, I’d try to recruit her for my company.

Thank you for taking the time to read my email and I hope you recognize her appropriately.

Kate Lechtenberg

Hi,

I just want you to know that we received the 2 flower girl dresses (Style 5429) ordered on 19th April which arrived safely on the 26th April. We were surprised at how quickly they arrived.

Also when we opened the parcel we were pleasantly surprised at how BEAUTIFUL these dresses were, as they were in the sale. My Daughters wedding will be in August and she is so pleased at these dresses and cannot wait to see the flower girls in their lovely dresses. We also ordered 2 Tiara’s and 2 Lemon sashes, in case she changed her mind about the sash on the dresses, but after receiving the dresses she loves them as they are.

We are both so pleased with the service of “flower girl dress for less” and the quality of these dresses, on other sites viewed they were over double the cost.

Thank-you and all your staff and we will be letting other future brides etc. know about your site.

Shop this item: TT_5429

Mrs. Clark, Dorset, England

My granddaughter Dani (Danielle) wearing the gorgeous dress we bought fromurcompany at our daughter Ashley’s wedding (her mother). Yes, you absolutely deserve the right to share those pictures! Because of your company, our granddaughter was an even more gorgeous flower girl because of your dress and at such a reasonable price! We were thrilled with our purchase and have recommended your company to all our friends and family. I have spoken with my daughter and son-in-law (her parents) and they agree! Thank you again and we are excited at the possibility of seeing our pics on your site.

Thank you again, Karen

Karen

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