Please
check these FAQ's before calling to see if your
question has already been answered:
- What if I get the dress and it doesn't fit?
- Do your dress sizes run big or small?
- How do I measure my child?
- What if I do not have a soft tape measure?
- What happens if I measure and my girl looks
to be fitting in a much smaller or bigger dress
than she normally wears?
- So if I order today, when should I expect for
my order to arrive?
- Do you have swatches of your dresses?
- Are your dresses floor length or tea-length?
- What color is your ivory?
- Can the flowers be taken off of the waist of the
dresses so that I can place my own sash on top?
- Is there any room in the seams of the dresses
to be let out if needed?
- Do you have a store that I can pick up my order?
- Can you send me a catalogue?
- Where are the dresses made?
- Do you require someone to sign for the package?
- Do you wholesale or offer discounts?
- Can I order on-line or can I order it over the
phone?
- What types of payments do you accept?
- How can you offer lower prices than the wedding
stores?
- Can you create a dress in another color, if I
send you the material?
- Do you ship out of the country?
- How can I track the status of my order?
- My wedding is tomorrow! Can you get me a dress?
- Do I need a petticoat/ crinoline or slip with
the dresses that you sell?
- Do you offer plus size dresses?
- How do I care for my dress?
1.
What if I get the dress and it doesn't fit?
You
should contact us our company the day that you received the dress
at csr@flowergirldressforless.com or call us at 1-818-610-1188.
Remember, all dresses received on a Friday or Saturday via
air, cannot be returned.
2.
Do your dress sizes run big or small?
To
avoid hassles of any exchanges, please take a few minutes to measure
the child that you are purchasing for and compare them to our
garment measurements provided for each dress. We have found through
the years that the only clients that exchange are the ones that
admittedly assume that just because their child wears a size 6,
then any size 6 dress will fit. While sometimes this is true,
you always have to look closely at the proportions of a child's
body in comparison to the garment measurements. We are happy to
assist any sizing questions that you may have.
3. How do I measure my child?
You will
want to measure her (bare-skinned) with a smooth tape measure
and obtain the chest, waist and top of the shoulder to floor.
Take the tape measure under her arms and go directly over the
bust line. Get an actual measurement- do not place your finger
or give an inch- you will want exactly what she is in inches.
For the waist, you will want to go around her with the measuring
tape right at the belly button. Some children have a slight pooch
belly, so you will want to measure the widest point of where it
sticks out. Most of our dresses should fall mid-calf to ankle
so looking at the length measurement is important. You always
have to consider the length measurements of the garment is from
the top shoulder seam to the hem line- so that is where you will
want to measure from. You will take the tape measure all the way
down the font of her and see where it falls on the leg ...should
be mid-calf to ankle for a ballerina length.
4. What if I do not have a soft tape measure?
Very simple! You can take a piece of string, belt, or
robe sash and then lay that down on a regular construction tape
measure or yard stick.
5. What happens if I measure and my girl looks to be fitting in
a much smaller or bigger dress than she normally wears?
You always have to start with the length measurements first. You
can always take in a top of a dress, but if you do not have the
length sitting correctly, then you may get a dress that fits,
but looks funny as the waist will not fall in proportions to the
child's body. For example, you cannot place a petite and tall
7 year old in a size 3 dress just because her upper body is small-
you have to imagine that the waist and armholes will ride too
high on the body. If you find that your child exceeds or is the
same as the garment chest or waist measurement, please go up in
size as the dress will not zip.
6. So if I order today, when should I expect for my order to arrive?
If an order is placed in before 10am PST (Monday-Thursday),
then it will process the same day and ship the next day. Orders
arrive within 5 business days or less from the date of shipping
(not including the day of shipping). Orders placed in Friday-
Sunday ship on Tuesday, so 5 business days after that. Please
allow yourself enough time to have a stress-free experience. We
require to be notified if an order is less than 8 business days
away. Please keep in mind that UPS does not deliver on the weekends.
There are a few dresses on our site that have to be special ordered
and require a longer processing- we will email
you if this is required of your order.
7.
Do you have swatches of your dresses?
Yes, we do have many small samples of fabric or petals.
You may mail your request along with a postage paid envelope and
we will be gladly mail back the samples to you. Not all of our
dresses have swatches available, so please email us csr@flowergirldressforless.com
to check availability before you mail your request.
8 . Are your dresses floor length or tea-length?
Most are meant to be worm mid-calf to ankle, and we do
have some that are longer than that length- you will want to follow
the pictures and size charts we are giving you.
9 . What color is your ivory?
All of our ivory dresses are in the bridal family of
ivory. Be careful of pageant types of dresses out there that are
the darker, yellowed ivory. All of our dresses would be considered
candlelight ivory or soft ivory in the bridal market.
10. Can the flowers be taken off of the waist of the dresses so
that I can place my own sash on top?
Please read all descriptions of dresses to see what is
specifically mentioned about flowers being pin-off or easily removable.
Descriptions that read- attached, can usually be detached from
the dresses, however, you may want to place something on top of
what you have removed. We will be happy to answer any specific
questions on any of our dresses.
11. Is there any room in the seams of the dresses to be let out
if needed?
Most all of the dresses have 1/4 inch which is surged
into the side seams, however, please do not purchase a dress that
is the same size or smaller than your child. It will lead to unnecessary
disappointments for our most important customer-your child.
12. Do you have a store that I can pick up my order?
We do not have a local store open to the public.
13. Can you send me a catalogue?
We maintain all of our pictures online. However, if there
is something that you need to see more of, feel free to email
us.
14. Where are the dresses made?
About 97% of our dresses are made in the US.
15. Do you require someone to sign for the package?
No, we do not require a signature unless you contact
us to let us know before shipping. However, UPS does reserve the
right to obtain one if they feel that they are not able to leave
the package secured (i.e.: dog, rain, close proximity to alot
of foot traffic).
16.
Do you wholesale or offer discounts?
You would need to contact us directly with specifics
of orders. We do not discount any multiple dress order on any
dresses less that $49.99.
17.
Can I order on-line or can I order it over the phone?
You
are welcome to place over the phone, however, we will still require
all information as our online credit card processing center.
18.
What types of payments do you accept?
We accept Visa, Master card, and American Express and ATM debit
cards. You may also send us a Money Order. We also accept checks
through our preferred partner Paypal.com. Paypal.com is an online
payment service that's fast easy and free and best of all- takes
minutes to complete the transaction.
19.
How can you offer lower prices than the wedding stores?
Our
company negotiates factory direct pricing and maintains only an
Internet and warehouse for our inventory. We have no large overheads
that we have to pass on to our customers, so its saves you money.
We are constantly searching out vendors and negotiating special
pricing to pass on to our customers.
20. Can you create a dress in another color, if I send you
the material?
Though we have resources to create a dress for you, we cannot
be responsible for fabrics and measurements that are involved
with a custom dress. We will, however work with you in any way
we can to find a dress that matches your color choice. There hasn't
been a color yet that we cannot match.
21.
Do you ship out of the country?
Yes, you may email us or place your order through www.paypal.com.
We ship all international orders through GEM (Global Express Mail)
which arrives to most countries within 5- 7 business days.
22.
How can I track the status of my order?
You
will receive an email confirmation of your UPS tracking number
emailed to the email account that you used to place the order
on the night that we ship your box. If you have spam blockers
or filters- it may hit one of those files. It will be directly
from ups.com so please check this before contacting us for status
23.
My wedding is tomorrow! Can you get me a dress?
Yes
and no. Yes, we can get the dress if it is available. Rush charges
of $20.00 do apply to all orders being shipped the same day. Rush
charges are charged only because our staff has to make an unscheduled
arrangement with our shippers to send the items.
Please Note: All orders that need to go
out on RUSH must be called in by 10 am
PST to go out that same day.
24.
Do I need a petticoat/ crinoline or slip with the dresses that
you sell?
About 99% of our dresses all have additional crinoline built
into the second layer of the dress. You may choose to leave it
as it or separate the netting to "pouf" it out. All
of our dresses are fully lined so there is no itchy scratchy on
your child's body.
25. Do you offer plus size dresses?
Yes, many of our styles go all the way to a 18 size. Our staff
can also assist you in determining which style works best for individual
body types.
26. How do I care for my dress?
If
desired, we recommend that you set your iron on a heat of level
1 for any tulle netting (usually outside layers), mirror or crystal
organza, level 2 and for any satin level 3-4. You are the best
one to judge your iron, however, take your time when doing so
and the dress will be crisp and wonderful! Any attempt at doing
it quick will result in a hole or burn on the dress. For cleaning
we advise "Dry clean only". Please do not try to hand
wash these items, we all know, it never looks the same and they
will shrink and warp. Be kind to the dress and have them professionally
dry cleaned so they will last for future wearing's.